An Overview of the Different Types of Small Business Phone Systems Today
A professional phone system for your small business is important, knowing it’s a major point of communication that links you with your customers. But how do you choose a phone system that is just right for your particular type and size of business? Of course, it all starts with a clear understanding of the choices you have.
These days, you will find four main types of commercial phone systems on the market. Let’s start off with what is perhaps the most familiar to us, the Private Branch Exchange (PBX) system. PBX systems are those that are usually housed in large cabinets with dedicated operators. But there are smaller-scale PBX systems meant for small businesses. As these systems become more popular, they have become more affordable too, so this may be a great option for your small business.
Another popular choice for small to mid-size businesses is known as the key system. This type works with a key system unit (KSU), which works by controlling every other phone within a network. The KSU controls the features and functions of each phone, and makes sure that there will only be one user per line at a time.
Over the last few years, the PBX system has become highly similar to the key system when it comes to features and functionality. Phone systems having both PBX and key system features are called hybrids, and are more expandable than the PBX or key system individually.
If you have a maximum of 10 employees in your small business, a KSU-less system may be most suitable. In this system will be the typical KSU phones, except there won’t be a central unit. One of the best things about KSU-less systems is that they are not fixed into the building as opposed to other types of phone systems. Because the technology is embedded in the phones themselves, you will have no problems about mobility in case your business moves to a new location.
A relatively new addition to the world of small business phone systems is known as voice over Internet protocol or VoIP. Instead of using phone lines, VoIP phone systems operate on a broadband connection. In comparison with traditional phone systems, VoIP costs are so much less even as call quality is higher.
In the end, the type of phone system you should get will depend on the needs and requirements of your small business. But make sure you think beyond today. and consider the future needs of your growing business. Choose a system that comes with this kind of scalability.